atasay Exchange & Upgrade Policy
ATASAY EXCHANGE & UPGRADE POLICY
The Exchange or upgrades of the Atasay products are ONLY made with valid invoice and warranty certificate of the product
THE PRODUCTS WITHIN 60 DAYS OF PURCHASE
GOLD Jewelry
Gold Jewelry items can be exchanged for Gold or Diamond Jewelry items or for a Gift voucher equal to the amount of the item in invoice . Gift Vouchers will be valid for one year after the exchange transaction date.
DIAMOND Jewelry
Diamond Jewelry items can be exchanged ONLY for Diamond Jewelry items or for a Gift voucher equal to the amount of the item in invoice . Gift Vouchers will be used only for Diamond Jewelrypurchase and valid for one year after the exchange transaction date.
THE PRODUCTS WITHIN 60 DAYS TO 1 YEAR OF PURCHASE
GOLD Jewelry
Gold Jewelry items can be exchanged for the gold or diamond jewelry or for a Gift Voucher. The calculations are made on the current Gold price after deducting the exchange rate, workmanship costs and stone weights during the exchanges process and then the amount payable shall be identified and specified accordingly
DIAMOND Jewelry
Diamond jewelry items can be upgraded to the new diamond product after deducting the remodeling costs which do not exceed 25% of the invoice price of the diamond item to be exchanged. The value of the new diamond jewelry item chosen should be higher than the value which is suggested for the item which is brought for exchange.
AFTER 1 YEAR OF PURCHASE
GOLD Jewelry
Gold Jewelry items can be exchanged for the gold or diamond jewelry or for a Gift Voucher. The calculations are made on the current Gold price after deducting the exchange rate, workmanship costs and stone weights during the exchanges process and then the amount payable shall be identified and specified accordingly
DIAMOND Jewelry
Diamond jewelry items can be ugraded to the new diamond products and the exchange value shall be specified after evaluating the gold and precious stone prices according to market value. The amount of the new diamond product chosen should be higher than the value which is suggested for the diamond product brought to exchange.
IMPORTANT CONDITIONS FOR THE EXCHANGE AND UPGRADES
1.The products brought for exchange within 60 days of purchase time, should be non-used and should be in the conditions of the purchased date.
2.Minimum 5 (five) days of period is necessary to evaluate and verify the jewelry items.
3.The Gold jewelry items can be exchanged or upgraded for Gold and Diamond jewelry items, while the Diamond products can only be exchanged or upgraded to Diamond Jewellery.
4.Customer can return the jewelry in 7 (seven) days after the purchase and deserves REFUND if there was any fault resulting production process for that jewelry item
5.Atasay exchange and upgrade policy is not valid for the watches, pearl-added and special production products.
6.The exchange and upgrade of the Gold and diamond jewelry are valid ONLY in the country that the items are purchased.
